Slide 7-1

Return & Refund Policy

RETURNS AND REFUND

By ordering products on this Winn Gas online store, you agree to be bound by Winn Gas Exchange and Return Terms. If you do not agree with any of these Terms, please do not purchase from this Winn Gas online store.


CAN I EXCHANGE A PRODUCT?

Unfortunately we are unable to exchange products. This is due to the fact that our order processing commences as soon as your order is placed. If you wish to exchange a product, you will need to return your purchase for refund and place a new order.

WHAT SHOULD I DO IF MY PRODUCT ARRIVES DAMAGED OR DEFECTIVE, OR ISN'T WHAT I ORDERED?

If you have received products which you did not order or a damaged/defective product please do not remove any tag or take out the product from the original packaging, we also recommend you to call our online shop customer service team and let the representative know the details of your order. They are available Monday through Friday except public holiday, from 9am to 6pm. Our advisors are happy to assist you.

WILL YOU REFUND MY SHIPPING / DELIVERY COSTS IF I RETURN MY ORDER?

We will refund full purchase price of the relevant product(s) returned to us excluding shipping charges (if any).

WHAT DO I DO IF MY QUESTION ISN'T COVERED HERE?

If you cannot find the answer to your question here, we recommend you to call our online shop customer service team on +62 21 42888 973 and let the advisor know the details of your order and / or about your open question. You can also send us an email with all the details. Our advisors are happy to assist you. info@winngas.com

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